Frequently Asked Questions (FAQ)
Q: What kind of payment options do shining.my offer ?
shining.my offers a variety of payment options as below:
METHOD 1: e-GHL payment gateway
- Online bank transfer via FPX or Internet Banking.
METHOD 2: Pay Cash or Credit Card at Shop
- If you prefer to self collection of the goods at our Shop, you may opt for this payment method upon checkout.
Q: How secure is shopping with shining.my ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than shining.my. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at shining.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at shining.my.
* SSL available only if you make payment through our payment gateway like (paypal)
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please delete the cookies of your browser.
Q: I have signed up to shining.my but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at firstname.lastname@example.org or our facebook page messenger for technical assistance.
Q: I have a user account with shining.my but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with shining.my. The password will be sent automatically to the registered email address.
Q: I have a user account with shining.my, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from shining.my without creating an account ?
No. We invite you to sign up an account with us to enjoy our membership points and other member exclusive benefits to be announced from time to time. Furthermore, once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know shining.my latest news and promotions ?
Just subscribe to our newsletter, which we published monthly or weekly. Or you can subscribe to our RSS Feed << RSS Feed link>>to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at email@example.com with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from shining.my. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that shining.my has received your orders and will process it as soon as possible.
Order Processed: This email confirms shining.my has processed your order.
Order Shipped: This email confirms that shining.my has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the Terms & Conditions for more information on this.
Q: I can't find a particular product/item I want from shining.my online store, what can I do ?
Kindly contact us at firstname.lastname@example.org or call us or whatsapp us at +60177805698 or facebook inbox us for further enquiries. We will try our best to assist you or recommend you an alternative.